Recall dispute

I was given incorrect information by capitec call center agents .. the service is very very bad because they had to open investigations against my account and till today no one phoned me for feedback instead am the one calling and each and every day am given a different story on Friday lats week the 16th I was promised to be credited my money .. today I am told they can't I must take the matter to civil .. the team leaders they don't even make an effort to call and update.. I can't believe I am getting this service from a bank iv been using my entire life. Their contact services for complaint they don't even respond and give feed back .. iam definitely withdrawing from this bank.