Recall - Clients Should service themselves?! Paid for services NOT rendered!

I had transferred money to an FNB account on 04/03/2019 I did NOT clear the money immediately and I needed it reversed asap.

I called Capitec Immediately and I had spoken to a gentlemen that was not helpful at all - he was short off and just ended the call in a hurry without helping me properly. I rushed to the nearest Capitec Bank Branch a few minutes later not even an hour passed I spoke to a consultant there who advised that They can do a recall, gave me a reference number and told me it should be done in 3 to 7 working days.

I waited and followed up telephonically about a week and a half later - Agent could not assist me, I received a notification sms that Capitec had taken R150 from my account for a Recall fee about 2 weeks later I followed up again a few days after that as no one bothered to let me know what was going on with my money ?? and I was advised by the Capitec call centre agent that they have been sending me communication and called me many times - THIS IS A LIE as I am the one phoning them all the time I had no missed calls and no sms's nor emails nothing! He continued to say that this is NOT their problem it is a civil matter and I need to call the Account holder of that FNB account MYSELF and ask them to refund my money as the reversal was not done on their side, and what if that person was expecting money from me???

What is this? They just took R150 from my account for NOT doing anything and now they tell me to do it myself! What kind of Bank tells their Clients to service themselves? I could have just called the people from the beginning and saved myself R150.

Extremely bad service... beyond!

This is utterly disappointing.