Recall

I recently open a business account with Mercantile Bank. Most of the time my card declines when swiping or tapping and there are fund available in the account. Its really embarrassing when you need to pay and it declines for what ever reason but there's fund in the account

Today I tried to do a eft to pay my vehicle via the app. It gave me a error to and said try later. I then redid the eft again and the same error occurred. So I thought I will try later after I get back from the shops.

At the shops I wanted to pay for my groceries, the card declined. As I went to the ATM to try to draw the cash insufficient funds. Checked the app there was no money in my account.

The EFT I tried that failed twice went off twice in my account. I contacted the call centre has to fill out filled out a recall form, and they told me 5 -7 working days and a R160 charge, which was not my fault and the app EFT was unsuccessful.

I'm sitting with no money in my account, could not purchase our groceries and no petrol money. I`m really frustrated and angry and have to wait for 5- 7 days for the recall.