Recall

i am not happy with the service received from your call centre agents...i by accident tranfered money R3000 into a standard bank account holder and was instructed to do a Recall with Capitec bank on Wednesday 17 April to reverse the money back into my Capitec account the consultant told me that it will take 7 to 14 working days .Then i phoned back on 29 April 2019 and was instructed by a rude consultant who dont even have patience nor does he know how to deal or speaks to clients told me that i must wait a month. Now i dont know which one to take.