Reasons NOT provided for declination of loan

A single application for a Personal Loan was rendered to your Loans department yet TWO SMS's (on separate days) were afforded to me WITHOUT a valid reason as to the reason for the declination for set loan as per the National Credit Act No 34 (2005) <br> <br> Email complaints have fallen on deaf ears and prior promised corrections to my profile involving my registered employer were handled negligently. Now, I'm requesting a reference number in this matter and an answer to be afforded to me accordingly from the bank. <br> <br> This I trust this won't prove to be a c**** no matter the noted declination in service delivery from this bank over the past few months!