REAPPEAL, ESCALATION: Sim Swop ***** , no proper feedback given, I did not know a bank could be this unhelpful, ********* and heartless!!!

If you are going to reject a complaint from a client, at least put some effort into coming up with a good excuse backed up with facts. not some thumbsucking!!!

I wrote a 2 page email to complaints management about a ***** I encountered (refer to case ***3 ) stating facts about what I had experienced. I expected a favorable response or if you are rejecting my claim I stated on the email that I want you as my bank to account about what had happened to the money that I entrusted you with. These are the 3 things I expected bank upon you rejecting my claim: 1. I found out I had been *****ed on the 23th March and I reported on the same day. How is it that you say I reported late whereas I reported as soon as I was aware? Please show me where you state the reporting duration on SIM SWAP *****. I want something written down. FACTS!! 2. Your intelligent systems show that R11 000 was taken out of a SAVINGS account in a blink of an eye with a number that had just been SIM SWAPPED in 2021 when sim swop ***** is at its peak and your clever systems do not flag this as possible *****?? Come pn!!! I want proof of what you tried to do when you saw this happening. I want proof that you tried to contact me by email, text, phone call to warn me of this. If you are still not clued up about preventative measures against sim swap *****, please go ask your peers (e.g. Absa) how the are mitigating this and stop acting like you live in stone ages and catch up with the times. It is not the clients fault that you are not investing in cyber security and cyber liability insurance. Why should I suffer while I pay bank charges every month for you to safe gaurd my money???!!! 3) I want proof that you make clients aware of cyber crimes such as sim swop ***** and you inform them on how to react if they suspect it. For you to claim I should have known on time it means you have made me as your client aware of how the sim swop ***** happens. I want that proof!!!