Really **** service

On 16-12-2022 I sent Client Care an email in which I advised that I had an account with them but wanted further information on their TFSA. I wanted info on transfer from another service provider to them and in the communication gave very detailed information and advised that I was fully aware of all the regulations for TFSA's. I have a read report for my email. On 21-12-2022 I received an answer but loads of utterly useless information as well as rules and regulations for TFSA which I had informed them that I was fully aware of them. On 21-12-2022 I sent then a reply asking that my case be escalated to somebody that could answer my queries. I have a read report. On 28-12-2022 I sent the same email again as I had received no answer to mine. I have a read report. On 05-01-2023 I sent the same email again as I had not received any answer to mine. I have a read report. The title of my last one was "What must I as a Capitec account holder do to get service!!!" To date, I have not had any answer from them. Supposed to be the fastest growing bank, but what does that mean for clients if there is **** service from Agent: Service Admin to "Incident ***"