Really poor service

I am so disappointed with Capitec Bank, I lost my brother this week and unfortunately he never discussed his policies with anyone we just know he had policies but don’t know where, so we went to court and obtained a letter of authority and we took to it Capitec so we can view his statement and determine which policies debited from his account so we can claim from those insurers, but Capitec bank refused and said the cannot assist as the letter of authority doesn’t mean anything to them, the only thing they could do is show us his balance, which at this point we really don’t care about that we just want to know who he was insured with and we can bury him with dignity, apparently Capitec doesn’t subscribe to court instructions…