Really frustrated by the kind of service I've received

Always spoke highly of capitec bank on how efficient it is but their customer service is ridiculously poor!

Made a diposit on the 11th of April to pay my bills & within 2 hours money was deducted from my account for some **** payment & was left with only a R100... Imagine.

Called capitec immediately & they said the money will be refunded within 14 days, didn't receive anything then i went to a branch, was told to wait for another week, after that i also didn't receive anything, then i was told the actual period is 31 working days....

There hasn't been any explanation till today, it's been over a month and a half still no response or explanation, I'm behind on my payments & now i have to pay interest again for this month..

Not fair at all, if the system is faulty then whose safe?