Really disappointed

Really disappointed. Capitec has been holding money that's mine for the past 30 days, I've sent proof of payments and affidavits back to back, your bank tellers always tell me to come back after 5 days knowing well that they are just trying to get rid of me. The lady who assisted me today even told me to write to Bank Ombudsman because Capitec is so unprofessional and they won't release my money if I don't take matters to Hello Peter or Bank Ombudsman. I went to Clearwater branch today and the lady told me you guys t the top lie a lot, she showed me two incidents that were closed with no feedback, but when I check on my WhatsApp it shows "forensic still investigating" which is a lie, imagine your own employees losing faith in you guys and they have to del with angry customers everyday because you guys don't wanna give us food service. You have no right to hold my money, and you know it. I've spent over 400 on petrol visiting different branches.. WORSE YOU DON'T EVEN READ MY AFFIDAVITS, because everytime I go to a branch I have to explain everything I wrote. I am tired of you CAPITEC, your lies and ignorance. Please release my money