CM
Charles M
1 reviews | Active since Jul 2020
04 Aug 2022, 21:20
REALLY CAPITEC NOT AGAIN
Oh dear Capitec. Once again your app is not working for an entire day. This is going to lose you about 50 000 customers and you deserve it. You have so many customers now surely you can spend a bit more money on proper IT employees. I myself am getting rather fed up with this nonsense and soon will be changing banks like the other 50 000. Try do better please.
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Replies (2)
Capitec Bank's replyOfficial
04 Aug 2022, 21:23Good day Charles
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply04 Aug 2022, 21:23
Official
Good day Charles
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
05 Aug 2022, 13:44Good day Charles
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay in addition you may withdraw cash at any of our ATM's or retailers.
We sincerely apologise for the inconvenience.
Kind regards
Complaint Management
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay in addition you may withdraw cash at any of our ATM's or retailers.
We sincerely apologise for the inconvenience.
Kind regards
Complaint Management
Best regards,
Capitec Bank's reply05 Aug 2022, 13:44
Official
Good day Charles
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay in addition you may withdraw cash at any of our ATM's or retailers.
We sincerely apologise for the inconvenience.
Kind regards
Complaint Management
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay in addition you may withdraw cash at any of our ATM's or retailers.
We sincerely apologise for the inconvenience.
Kind regards
Complaint Management
Best regards,