Really bad administrative service

I am getting very frustrated. I logged a ***** query on 23 January 2024, which went through a full investigation. After numerous follow ups, I finally received confirmation that the investigation was concluded and received an sms on 19 March 2024, that my account will be credited within 72 hours. I waited for a full calendar week and received no refund. I have logged probably 5 incidents since then with client care and another with the ***** department as client care was not receiving any feedback from card disputes regarding the credit not being paid out. The last incident logged again with the ***** dept was 24 April 2024. Today on 5 May 2024, I called client care to follow up on the incident escalated on 24 April 2024 and was advised that the incident was closed, and another sms was "drafted" on 24 April 2024 stating I will be credited within 72 hours. I say drafted because I never received this sms on 24 April, the agent I spoke to on 5 May forward it to me but I initially did not receive it. What concerns me is that the investigation was concluded and Capitec has confirmed numerous times that my credit card will be credited, but it does not seem to be happening. The only time a small amount of action takes place is because I constantly have to call in to find out what is going on. I am at this point within my rights to contact the ombudsman as I have followed all channels within the disputes process. Please note I am not upset with client care, they have been trying to assist. I do believe the delay is with the card disputes department.