1 reviews | Active since Nov 2011
Real Time Clearing (RTC) allows you to process your Business Online payments to beneficiaries at participating banks in real time, giving them immediate access to their funds
So Capitec sent me an email with their new value add of real time clearing of funds from one bank to another. Decided to make use of this when by ABSA credit card was due for payment in a days time. I performed a transfer and was told that i must just follow the steps and i will see a button that says "pay immediately", up until the last step there was no button of such nature. So capitec i called capitec again to find out what happened there and was told that the function doesnt work with credit cards. I am still fuming with anger because i have to suffer the results of their ignorance. It turns our this bank is only selling us DREAMS! Why not communicate your terms and conditions on before rather than when a client has suffered a loss???? nter bank transfers gets processed at night. If you make a payment tonight, it will only be processed by the receiving bank the following night. Some banks offer an immediate clearing payment option on their internet banking, but charges extra for it and that is my understanding, the 48 to 72 hours is totally unacceptable. The level of incompetency is with Capitec is costing us money, now i must pay interest on my credit card. As if that was not enough, i was told their turnaround time for complaints is 48-72 hours as well..........LOL! This is ridiculous!
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Balungile
I refer to your complaint logged with our department on 20 November 2017 and thank you for bringing your matter to our attention.
Kindly be advised, I tried to call you but to no avail and please note, your matter is being investigated to provide feedback soonest.
Kind regards
Donorique (Complaint Management Officer)
Hi Balungile
I refer to your complaint logged with our department on 20 November 2017 and thank you for bringing your matter to our attention.
Kindly be advised, I tried to call you but to no avail and please note, your matter is being investigated to provide feedback soonest.
Kind regards
Donorique (Complaint Management Officer)
Hi Balungile
As per our telephone conversation, you have been provided with an explanation in closure and written feedback via email.
Kind regards
Donorique (Complaint Management Officer)
Hi Balungile
As per our telephone conversation, you have been provided with an explanation in closure and written feedback via email.
Kind regards
Donorique (Complaint Management Officer)
