Real bull****

<p>I went to capitec southway mall on Sat the 22nd to apply for a loan for an emergency,the lady was very helpful even though she couldn't help me as I didn't have my payslip with me then,bare in mind I bank with them but she told me how much I qualified for. Monday I did the application online and I got a call to bring my payslip in,Tuesday I took my lunch time rushed to overport city where I was told they were offline,the lady at the door took my number and said she'll call me,I asked of I should leave my payslip and ID so that they can confirm employment as soon as they came back but she insisted she will call me to come back and that I don't need to leave anything,later that day she calls me "we are back online",I rush to capitec then I'm told to leave my payslip for employment confirmation and that they'll call me on Wed as it was already after 5,I could've done that when I came there the first time because the guy didn't even look at my stuff,he just took my payslip and wrote my contact number at the back and to this day there has been no call back,this is an emergency and there's no sense of urgency with capitec staff. We bank with you out of loyalty,we pay your ridiculous banking fees on a daily basis and this is how we are treated. I have banked me fnb before and the kind of bullhorn that's happening at capitec never happened. Today I plan to go to overport city and cancel any account I have with capitec for a bank that can help me during emergencies.</p>