Ready to close my account

If I could give no starts I would.

To say I am annoyed with Capitec business bank is a huge understatement. I have dealt with so many people at your bank in the last year and no one has been able to successfully solve my issue.

I have been working remotely from Mauritius since the 1st of June 2023.My first hurdle was overcoming the fact that an OTP can not be sent to an international cell number.

I then got someone to buy me a sim card in South Africa and bring it over to Mauritius. This has still not solved my problem. All OTP's are coming through to my phone EXCEPT the ones where online purchases are being made. As a travel agent I do many online transactions for airlines and hotels, so this is a crucial part of my business.

Yesterday I needed to move R450 000 to my personal account in order to pay for a client's booking because fortunately Discovery bank is way ahead of Capitec business where I am able to verify transactions inside my banking app. Capitec does not offer me this option and only the sms which is not working. I am seriously considering closing this account because it is not servicing my business needs. I have called several times, I have emailed, I have posted all over social media over the past year and no one has been able to assist me. What more should I do before closing this stupid account....