Re: Refund of *****ulent transactions

I have been waiting for Capitec to contact me since the 23/12/2024 as promised after I wrote to Hello Peter, still nothing. They are clearly not treating my grievances with them with any urgency! They refused to refund me my R807 that was used *****ulently on my account at ****a shops, the pattern is very clear that those transactions are *****ulent, their app was acting up on the day in question, their ***** department dismissed my claims as though R807 was nothing! They showed no care at all! Unacceptable and appalling! Why do they have a recovery *****ulent pool for? Why are their customers not protected?