RE: LOAN SETTLEMENT DATE CHANGED

<p>I had a personal loan with Capitec, I called in on the 14th of June 2017 and spoke to one Siliwe (a representative of Capitec) who confirmed that my loan account would be paid up in full and final settlement at the end of June 2017 and that I would need to go into the bank after the instalment runs off my account and request a paid up letter. She further confirmed that the account would automatically be closed after the last June 2017 instalment has been paid and I would not need to call in to do that.</p> <p>I called in this morning (as it is my nature to be thorough) to confirm that the account has been closed and spoke to one Shanelle who advised that I had one more instalment due of +/- R2000.00 which is to run off in at the end of July 2017. I advised here that this is unacceptable as it was confirmed telephonically with Siliwe on the 14th of June 2017 that the account would be settled in full and final payment as at the end of June 2017. She again stated that it appears that I have one more instalment owing. This is exactly why I would never want to use Capitec in future, I have had endless problems with them from debiting my account earlier than the agreed date to disputing the terimination date of my loan even though I have telephonic confirmation that the loan was in fact settled. Disgusting service!</p>