RE: Incident# ***3 CM Repudiation letter Miss Alicia Meyer

Afternoon,

Please explain, there is a limit on my daughter's Capitec Bank account why is it that they allowed that more than the required amount was EFT? Can someone from Capitec Bank Management (Jodie Sampson) please explain? I would like to know what the next reason is going to be.

Middag,

Jammer maar kan my beter uitspreek in Afrikaans en kry maar ‘n talker om vir julle te sê oor wat ek van julle bank dink. Ek sal geen persoon aanraai om van Capitec gebruik te maak nie. Ek kan nie verstaan dat julle nie kan ingaan en gaan vas stel of die persoon wat die geld oorgedra het bestaan by Capitec nie maar weereens wys dit net dat Capitec ook een van die banke is wat die *****s beskerm.. Daar is so baie slegte kommentaar van julle op die site en “hello peter” en ander plekke.

Mrs Magriet Meyer Tel: + ***0 Cell: ***

From: Complaint Management (Business Support Centre) [mailto:***] Sent: 11 July 2019 10:49 AM To: Meyer,Magriet <***> Cc: Complaint Management (Business Support Centre) <***> Subject: Incident# ***3 CM Repudiation letter Miss Alicia Meyer

Good day Mrs Meyer

I refer to the attached request for assistance regarding the unauthorised transactions that took place on your account.

I can understand your unhappiness regarding this situation and I would like to express my personal regret at the loss which your daughter has encountered. I do not think anyone can begin to understand the enormous impact it has on her as a client of Capitec Bank and as a person.

Kindly be advised that we have investigated the claim based on the rules and guidelines provided by the Ombudsman for Banking Services. Kindly find attached hereto a Repudiation Letter which explains the feedback to your claim.

Should you be unhappy with the feedback, you may refer the case to the Ombudsman for Banking Services.

Their contact details are as follows:

Telephone: *** Share call: *** Email: *** Website: http://obssa.co.za

Should you have any further queries, please do not hesitate to contact me.

Kind regards

Jodie Sampson Complaint Management Officer Complaint Management T +***9 F +***2 M +***9 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

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