Re-call escalation

I lodged a complaint due to me transferring money to an incorrect bank account this was done on the 24th October, I was advised that the turn around time was 14 days and I will be charged R150 for the service once the process is completed, well capitec being my bank and is supposed to be following up with me yet I had to call after you guys and still resolution was given, I was also promised that the issue will be resolved today 14th November 2019 COB by a team leader after me having to call in and it was not resolved nor was feedback given. Firstly you guys did not follow threw with the process, secondly not delivering on time, inconveniencing me by having to follow up, thirdly the team leader did not deliver and follow threw with anything and then fourth I must probably pay the R150 now. This is what I want done now: I want the call centre OPS manager (If it's anyone Lower I will refuse to speak or deal with the person) to call me and assist me with my problem and resolve it in the following way : all the people that I dealt with at capitec Bank call centre to be dealt with as they did not follow threw with anything thus not meeting the client's needs and turn around time that was set out by the bank, secondly I will not be paying the R150 fee of any sort because I was more inconvenced than making things "simpler better and faster for me as a client" and thirdly for my R300 to be refunded into my account ASAP!!