RE-ACTICATE MY NUMBER!!!!!!!!

I'm a Capitec client of ID number ********** 528086. Had called to deactivate my cellphone number because of suspecting a **** on my numbers ********** 314 and ********** 134 . Capitec representatives came to my work place to service us and had wanted to re-activate my number. They had done that on their system and told me to deactivate my app which was working perfectly fine and ended up downloading a new app. The new app had never worked since. U was Told to come to the branch, I did come just 30 minutes ago still nothing. Tried sending the activation number and it does not want to go through. I want my number activated and I need my app functioning as in yesterday!!!!!!!!!!!!!!