Rating client unfairly affecting my name on the credit beureu

I am totally dissapointed with capitec bank. I have taken up a loan with them an I did call into there customer care department to change my debit date as I get paid only on Friday the 30th. When I spoke to the agent he advised me not to worry the debit will go off when I get paid when I asked will it not show the account is in arrears he said no as there is a 7 day track on the account. When I logged onto my banking app on the 27/04/2022 My access facility was blocked as it says on the app the account is in arrears an it's been paused. When I called through yesterday they said could take maybe up to a month for it to either be reinstated. This is showing a negative on my credit rating if I knew capitec treats clients thos way I would have not taken up the loan an am now maybe reconsidering maybe going to another bank were I can be treated fairly. I my name to updated not as a default payer I wana know what will be done to rectify this. My contact number is *** Email add is *** I want this resolved urgently other wise I'm. Takin this up.