AP
Armand P
1 reviews | Active since Oct 2017
14 Nov 2018, 19:06
Rascist Capitec Manger
As of last week after I filed a complaint for poor service @ Cresta branch, I went in good faith today with all relevant documents to change proof of address. Right now I am disgusted with the response of the manager which I feel was discriminative and ******, as she refused to attend to my needs as a client of Capitec. As I am employed in Cresta centre itself, Cresta branch is the most convenient branch for my needs. As of now I am ready to employ all means necessary to resolve this. I am more than willing to involve all forms of media as I am not happy with the outcome of my complaint. Please be aware that this email will be posted just as is on Hello Peter.
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Replies (3)AP
Armand P's updateReviewer Update
14 Nov 2018, 19:07And the situation just keeps getting worse, I was just phoned by Capitec branch informing me that my wife assaulted the manager, which I know is a big fat lie. If I don't get a positive response I will take it further by opening a ******** case against capitec. I am not happy with the turn of events.
AP
Armand P's update14 Nov 2018, 19:07
Reviewer Update
And the situation just keeps getting worse, I was just phoned by Capitec branch informing me that my wife assaulted the manager, which I know is a big fat lie. If I don't get a positive response I will take it further by opening a ******** case against capitec. I am not happy with the turn of events.
Capitec Bank's replyOfficial
15 Nov 2018, 09:53I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Tanya de Klerk will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply15 Nov 2018, 09:53
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Tanya de Klerk will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
21 Nov 2018, 10:08Good day,
We have tried contacting you to provide you with final feedback but with no success. Kindly provide us with an alternative contact number via this platform to further assist or call Complaint Management on ***.
Kind regardsComplaint ManagementCapitec Bank
We have tried contacting you to provide you with final feedback but with no success. Kindly provide us with an alternative contact number via this platform to further assist or call Complaint Management on ***.
Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply21 Nov 2018, 10:08
Official
Good day,
We have tried contacting you to provide you with final feedback but with no success. Kindly provide us with an alternative contact number via this platform to further assist or call Complaint Management on ***.
Kind regardsComplaint ManagementCapitec Bank
We have tried contacting you to provide you with final feedback but with no success. Kindly provide us with an alternative contact number via this platform to further assist or call Complaint Management on ***.
Kind regardsComplaint ManagementCapitec Bank