1 reviews | Active since Jul 2016

16 Feb 2018, 07:52

Rascism

Im in the process to report Capitec in Vereeniging to the Human Rights Commision for rascism. They are now being spiteful to humiliate me. I went to buy bread and milk and I tried to pay with my card. I was then told I have insufficient funds. I then went to the atm which showed me me Im R2333.23 in the red. I know it is not the case. I tried to call their customer number, but had to listen to a voice explaining to me how their products operate. That eas for more than 30 minutes. This is unecceptable and one can only wonder if Viceroy do not have a point. Vereeniging is very ******, but that is for the HRC to sort out.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Feb 2018, 10:52
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,