Random debits

<p>After having many pleasant interactions with your branch in Somerset West, I decided to move my salary to Capitec. Since 15 July, you have made my life a living hell. On hold for 15 minutes at a time, reversals, debits and the cycle continues.</p> <p>I have a loan and a credit facility. 15 July, you debit both amounts, I call the call centre to have it reversed, 16 July, again you debit the credit facility. This time I left it. My salary date is the 25th but most months it is in on the 23rd or 24th, you choose to debit me earlier, even though I've told everyone I've dealt with what the salary date is as per my contract and payslip - the 25th. One month my salary came in on the 24th because your system 'thinks' salary date is the 23rd, I got calls the next day already. Last night, you took the last of my money in my account to the loan payment, it wasn't even the full installment, AND it was taken on the 20th. I called the call centre and spoke to Lucky, who had to do 2 reversals. 2 hours later you debit me again, again leaving me with no money in my account. I call the call centre again, on hold for 16 minutes, told she will call me back as there is a whole lot they need to do on the account. This is unacceptable. I have never missed a payment or paid late, yet you treat MY money as if it belongs to you. If this is not sorted out properly once and for all today, I will lodge a formal complaint with the ombudsman.</p>