1 reviews | Active since Sept 2017
RACIAL PROFILING AT CAPITEC BANK CANAL WALK
This evening I went to Capitec Bank Canal Walk intending to open an account. The branch manager, Morne William was manning the front office. I explained to him my service requirements. With a very stern face he asked for my ID and within a minute he said that my ID is ****. I explained to him that it is not **** but he was adamant that it was ****. He then ruthlessly told me that my ID must be subjected to a forensic examination. I found his behaviour highly unacceptable and very judgemental especially so for a person heading a whole branch and dealing with a diverse clientel.
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Virimai
Thank you for bringing your matter to our attention and as the Branch Manager, engaged with you an apology has been provided to you, which you accepted in light of service recovery.
Thank you for providing us with an opportunity to service you at the Branch as discussed that you will visit again, to service your primary need.
Hi Virimai
Thank you for bringing your matter to our attention and as the Branch Manager, engaged with you an apology has been provided to you, which you accepted in light of service recovery.
Thank you for providing us with an opportunity to service you at the Branch as discussed that you will visit again, to service your primary need.
Hi Virimai
Thank you for bringing your matter to our attention and as the Branch Manager, engaged with you an apology has been provided to you, which you accepted in light of service recovery.
Thank you for providing us with an opportunity to service you at the Branch as discussed that you will visit again, to service your primary need.
Hi Virimai
Thank you for bringing your matter to our attention and as the Branch Manager, engaged with you an apology has been provided to you, which you accepted in light of service recovery.
Thank you for providing us with an opportunity to service you at the Branch as discussed that you will visit again, to service your primary need.