R99 ******* who refuse to return unauthorised debt order funds.

Good day

26 November 2018 my Capitec account was debited of R99 by a ******* and dubious company called ZYZERINV with ref no: ZYZNLN16652, Tel: ********** . I could not get hold of the number as it was always engaged until I called www.assistlifestyle.co.za ***and the lady told me the company that debited my account is not linked to them and apparently seemed to be tipping off the lady to connect the phone and then said I can call the initial number again.

I called the number( ********** ), a lady answered and I gave her my ref number, she sounded arrogant in her tone but I ignored this. After giving her the ref number she says ok then goes silent. I then asked what does she mean ok? Then she hung up the phone. I called back and asked her why she hung up and she rudely said "an investigation will be done and money returned" then again hung up.

This is rude behaviour by this so called company and definately this is a ****. Please bar these people from debiting our accounts as they cannot resolve these matters amicably what so ever. It is always companies from Durban that commit these crimes and they are not stopped, well it is time they are made to stop and arrested.

I am stil waiting for my funds to be returned not that I am certain they will be returned because of the pure arrogance and awful attitude I received from these people. I need Capitec Bank to recover my monies from this ******* together with service charges as I cannot again go at this alone where as the bank itself authorised yet another R99 **** on my account.