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Phindile M

1 reviews | Active since Nov 2017

18 Oct 2018, 15:50

R99 **** Victim over and over

i am very angry and tired of disputing unauthorized debit orders on my account. from June to date i have 6 disputed R99 debit orders, just this week i received 3 notifications that some companies lodged debit orders against me. i went to Park Station and Carlswald branches with the notifications and i was told there is nothing that they can do, i have to wait for the debit orders to process then i can reverse the money and stop the debit orders. the problem with this is that the bank charges me for the debit order and for the dispute as well, so they are making money out of my misery. i wrote a complaint to Capitec client care where i was also told there is nothing that they can do, and they proceed to make it my fault by stating i must avoid giving people my account details. i do not understand why this **** is still an issue as it has been going on close to 5 years now, but still our commercial bank states they have no control over this. why cant they put security measures in place?it is my expectation that my chosen bank protect my hard earned money but they don"t seem to care.i might as well put my money under my mattress mos?

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Oct 2018, 08:27
Official
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank
Capitec Bank
Capitec Bank's reply24 Oct 2018, 12:22
Official
Good day

We have tried contacting you but with no success. Please contact Complaint Management on ***.

Complaint Management
Capitec Bank