PL
Petrus L

1 reviews | Active since Mar 2018

25 Jun 2018, 09:46

R99 debits

My name is Petrus Lebese I have been using Capitec for over 5 years now but I am really disappointed with the unathaurized debit orders of R98/R99 every second month in my account I reported this early this year they said they will investigate but nothing even today I am still waiting and now I was again debited R98 and what ****es me off is that whenever I cancel the debits they charge me for actually returning my money I think I should just change to another bank

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Replies (3)
Capitec Bank
Capitec Bank's reply25 Jun 2018, 11:21
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

PL
Petrus L's update25 Jun 2018, 17:00
Reviewer Update
I have in the past dealt with Syndora Smith I think it will be best if I just change banks
Capitec Bank
Capitec Bank's reply27 Jun 2018, 13:31
Official

Good day Mr Lebese

As discussed via telephone, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

Best regards,