R99 data nowhere to be found.

I am dissatisfied with Capitec. 18 October 2022. I bought mtn data for R99 on the app. The app response was "oops sorry we can't help you" and the transaction never went through. Moments later I log in to try again I see that the money went off but I still have no data. I wait 24hours hoping that my money would be refunded or I get data the next day but nothing happened. Then 19 October they refund my R99 and then rebill me the R99 again but still I didn't get my data. I called a call center lady who said it's not their problem I must sort it out with mtn. I called mtn and they also said I must go back to capitec. I am getting sick and tired of this back and forth over my money. I know R99 is nothing but it's mine and I want it. Give me my data or my money. I cannot just lose money that I work for just like that. Please train your call center people to treat customer complaints serious. I didn't like her service and the fact that she has little info and cannot assist me to my satisfaction.