R5000 ****** from Capitec account and the bank app s not helping

*****ulent transactions were done on Capitec account. The transactions if I am not mistaken, happened on 2023/12/15. The *****sters did a Cash send of R 3000 and then went and bought liquor for R 2000.

All this happened when the Capitec customer had her card and cellphone with her. She received and SMS for the transaction and immediately their App kept on giving her an error resulting in her not able to stop her card. She called the ***** department and the agent told her that someone was able to access her account.

How does things work at Capitec? The customer did not authorize all the happenings. We visited the bank the next morning but we unfortunately did not get the assistance we thought we will get.

The bank did not protect their customer and are talking about 3D secure payments. As mentioned all this was not authorized by their client and obviously their security system is weak hence someone was able to bybass every security they put in place and ***** their client's money. Instead of the bank using this unfortunate experience and try to get to the root of their lacking security the bank is frustrating their client and informing her that they won't be able to assist her. If anyone knows, I am thinking of assisting their client and opening a Case at the Police station against the bank. Is it advisable? I think this will be best cos this happened while the money was in their bank. The intention of the bank is to frustrate their client so that she gives up. I think they should take responsibility of this. If it was mugging then we would understand but this happened with all the security they claim they have in their banking facility. Chances are she is not alone and there a more people who have their monies ****** from their bank accountss