ER
Earl R
1 reviews | Active since Sept 2012
03 Nov 2021, 09:35
R500 ****** **********LY
Capitec bank is ********** and no wonder it's trending for all the wrong reasons on social media platforms. On Sunday they took R500 out of my Credit card account and there is no trace of where it went or what it was for. I'm totally disgusted and appalled by this bank. Oh and their service is terrible and their staff can't communicate and don't know what is customer service.
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Replies (3)
Capitec Bank's replyOfficial
03 Nov 2021, 10:10Good day Earl
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Nov 2021, 10:10
Official
Good day Earl
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ER
Earl R's updateReviewer Update
12 Nov 2021, 12:13They still haven't resolved my query instead when I call back on the number provided I get put hold for over 30min then told the person dealing with my query is not available. WHAT A SHAM OF A BANK AND SERVICE.
ER
Earl R's update12 Nov 2021, 12:13
Reviewer Update
They still haven't resolved my query instead when I call back on the number provided I get put hold for over 30min then told the person dealing with my query is not available. WHAT A SHAM OF A BANK AND SERVICE.
Capitec Bank's replyOfficial
17 Feb 2022, 17:32Hi Earl
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 17:32
Official
Hi Earl
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank