R5 Bank = R5 Service - ******, Arrogant & Condescending Branch Manager from Silverwater Crossing Branch

<p>I went there to FICA my account, as it had been blocked, I get there and they tell me that my ID is not use-able. I explaiend to them that I did an online application for my new ID, and that I have to make a payment before I can get the ID, and they refused to assist me, they insist that I need to go to a home affairs branch where I need to get a print out of my receipt, as much as I explained that it was done online, and going to a branch would not help, as they can only issue a receipt once payment is made, and I cannot make payment as all my money is in this account. I explained to them once again that all my money is in the account, and I have a 8 month pregnant wife, that is on the verge of giving birth, and that could not give damn!!! The branch manager some BIG AFRIKAER guy comes to me and speaks to me in Afrikaans(what about me says that i speak Afrikaans) and when he switches to English he speaks to me in a Condescending tone, as if I am some Illiterate thing that is wasting time. I explained over and over i do not have money, and at present my situation has not changed. I told him that my son has an account there and that I had to submit the documents for his account as he is a minor, but without even looking at it, he just said it would not change anything. He left me to go and call him Regional manager and comes back to say that He can get them to transfer the money to my Son's account on Monday, as that is the only time that this specific department works, during the week, although the bank offers services from Monday to Monday!!! Capitec is by far the worse institution to do business with, they jump out of airplanes trying to convince the consumer that they are easy and efficient, but believe me, THIS IS THE WORSE PLACE YOU WILL EVER FIND!!!! I need to be contacted via e-mail - **********