R2300 deduction on my account

Hi, I have an amount of R2300 that has been held by Capitec for almost 2 years now and up to this day I do not know what happened to it. It does appear on my app under "balance" but on the the available balance it's not there. On the 29th of January 2024 there was a deduction on my account for R2300 and the reference was "Client care adjustment" not sure what that means but that's the reference on my app and statement. I have tried calling wanting to know what happened to it but I'm not getting help. Capitec had frozen my account which they later requested for documents and I sent the documents to them with proof of payments, they then advised me that my money will be released. I did get some of it but the R2300 I did not and it's hanging on my balance on the secondary account. Can someone please attend to this and give proper feedback please.