cW
charles W

1 reviews | Active since Oct 2015

26 Mar 2024, 07:03

R230 000 ****** From Capitec Business Account

My father in law had R230 000 ****** from his Capitec Business account, he was contacted by a person who identified themself as a Capitec employee, who had all of my father in law's personal as well as confidential banking information. the person on the line then had 23 X R10 000 transactions go of his account in a matter of minutes. When my father in law realized this he immediately informed Capitec ***** and instructed them not to let the transactions go through. when he drew a statement on his account the next day all the transactions showed as "not fully processed". But two days later Capitec had allowed all the transactions to go through. We have had reported this matter to Capitec ***** as well as Capitec management and they have washed their hands of the matter, this even though he had reported the incident within minutes of happening. They state that their "investigation" show it is his fault. The funny thing about this so called investigation is, is that since the incident 22 Feb 2024, not once has any representative of Capitec bank contacted him to investigate the matter and to understand what happened. So if you value your money I strongly suggest you do not deposit money in any Capitec account, as it is not safe and Capitec has no ***** detection software (like every other bank), and they do not care about their account holders.

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Replies (3)
Capitec Bank
Capitec Bank's reply26 Mar 2024, 18:09
Official
Good day Charles.

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
cW
charles W's update02 Apr 2024, 06:32
Reviewer Update
still haven't been contacted by Capitec - do not be fooled by these computer generated responses, they definitely do not resolve any issues!!
cW
charles W's update05 Apr 2024, 06:50
Reviewer Update
so the plot thickens - we were informed yesterday that due to the fact that we want to report this matter to the banking ombudsman (we haven't done this yet) Capitec is not willing to engage with us any further, and will close the case. so basically punishing the victim for wanting help from the banking ombudsman,