R15 000 MISSING PAYMENT

I never thought I would us this platform to voice out my complain today fnb has failed me. I have heard stories of capetic and people money missing and I never wanted to believe it until it happened to me I have been so loayal to capetic and I am heartbroken

On Thursday me and my kids were stranded in the middle of nowhere and i didn’t have my Capetic card as it had funds in it and there was a Fnb atm that I would use and I transfer/sent R15 000 to the fnb account an did an immediate payment which it never came through till today. I sent the money to the easy zero account as we needed funds urgently as I was with a 6yrs old and 3yrs old in the middle of no where and we waited an hour waiting for the money and never came through what a nightmare I had no having funds with kids on the street. I struggled to any help from the centurion branch no one assisted me but told me to ask fnb where my money and is no one seems to have an answer.

I went to the capetic branch and they advised there is no problem on the side and the money was successful sent and to contact fnb. Called fnb on all platforms and they have not received any money from my fnb account. Capetic failed me no one adviced putting in a missing case to allocate the funds or reverse the funds or check where the money is floating. I am disappointed at the service as a single mom of two struggling to even get through day to day all my money went missing I need answers as I don’t have money no one is helping me and I am being told that this has to be investigated how is money from one account to my other account being investigated are you serious in December a whole long weekend and I have to wait and I told to wait for monday. Please urgently get someone to contact me, my livelihood has been compromised and advise me where my money is floating. I have no money to even get home or even eat to take car of my kids right now. Only today I called a *** which is a capetic number and only an agent you have sense of urgency assisted me to put in a missing payment query please contact me so I can give you my missing reference number

Someone to contact me urgently