R1100 missing from my account and no explanation???/

i requested a stop order to be done, last month, and that never went through, the balances on my account and the SMS notifications are inconstant, i am missing the amount of the stop order, when i went and inquired about this at the bank, i was told there is noting that they can do. i have changed banks, as capitec is ***********, i have to borrow money no because capitec cannot expl;ain as to where my money went too and the call centre is just as useless,

how are bank charges amounting to +-R1000? yet the SMS i have received, has stated that the charges were R179