CR
Cindy R

1 reviews | Active since Sept 2010

29 Oct 2015, 10:44

QUOTATION AND DEBIT AMOUNT DIFFER ALMOST DOUBLE

I recently went to Capitec Bank to apply for a loan. The salesperson kept pushing for me to take the higher amount that I qualified. After much debate I decided to take the loan.<br> <br> I was quoted R1,704.00 installment repayment. My account was debited with R3,123.55 some R1,419.55 higher than debited.<br> <br> There is no way that I would have taken the loan if that is what I was quoted as there is no way that I can afford this. On enquiry with Capitec this morning I was informed that the amount was correct. That the amount I was quoted as the initiation fee and that there was nothing wrong with the installment billed. <br> <br> I am further told that perhaps it was a misunderstanding between me and the sales consultant. I won't call that a misunderstanding! <br> <br> I will have to take this matter to the Banking Ombudsman.

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Oct 2015, 15:47
Official
Hello codyreynek,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Roxanne Pridgeon
Complaints Management: Capitec Bank

Best regards,