1 reviews | Active since Sept 2010
QUOTATION AND DEBIT AMOUNT DIFFER ALMOST DOUBLE
I recently went to Capitec Bank to apply for a loan. The salesperson kept pushing for me to take the higher amount that I qualified. After much debate I decided to take the loan.<br> <br> I was quoted R1,704.00 installment repayment. My account was debited with R3,123.55 some R1,419.55 higher than debited.<br> <br> There is no way that I would have taken the loan if that is what I was quoted as there is no way that I can afford this. On enquiry with Capitec this morning I was informed that the amount was correct. That the amount I was quoted as the initiation fee and that there was nothing wrong with the installment billed. <br> <br> I am further told that perhaps it was a misunderstanding between me and the sales consultant. I won't call that a misunderstanding! <br> <br> I will have to take this matter to the Banking Ombudsman.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,
