LvdN
Leon van der Nest

1 reviews | Active since Jul 2012

13 Mar 2015, 12:55

Quick to take money slow to refund it

I had a credit card machine with Capitec. I cancelled it as at the end of January this year and Marius Oosthuizen of card services said they would collect the machine on the 30th of Jan. They never did. I phoned him and made arrangements to drop it off at their Cresta Branch and sms him when I had done so. This I did.<br> I have been billed for the rental on this machine for February and for March. Despite e-mails to Marius Oosthuizen asking for these amounts to be refunded I have not received a reply, let alone any money.<br> Please take note of this when you apply for a machine through them. The deal offered may look good, buy if you get billed for months for a service you are not getting it becomes very expensive. Rather go with one of the big banks. Avoid CAPITEC.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Mar 2015, 13:59
Official
Hello landye,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank