1 reviews | Active since Jul 2012
Quick to take money slow to refund it
I had a credit card machine with Capitec. I cancelled it as at the end of January this year and Marius Oosthuizen of card services said they would collect the machine on the 30th of Jan. They never did. I phoned him and made arrangements to drop it off at their Cresta Branch and sms him when I had done so. This I did.<br> I have been billed for the rental on this machine for February and for March. Despite e-mails to Marius Oosthuizen asking for these amounts to be refunded I have not received a reply, let alone any money.<br> Please take note of this when you apply for a machine through them. The deal offered may look good, buy if you get billed for months for a service you are not getting it becomes very expensive. Rather go with one of the big banks. Avoid CAPITEC.
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
