Quick to answer BUT then you wait!

I have been very happy with Capitec Bank so far. Until today that is!<br> <br> I phoned to enquire about their current interest rates on my personal accounts and Mpumi answered the call. She was very friendly and promptly asked for my ID number. Then she asked me to hold while she \called up my profile on her system". <br> <br> A full five minutes later she came back and quoted me interest rates in general. Nothing pertaining to my personal accounts! I asked why I was on hold for so long and if she indeed had my details in front of her. To my horror she acknowledged that no"