Questionaeble Website Restrictions

I had a subscription with Cricket Archive from March 2019 which was going off my account every month without any problems until today. This morning I received an e-mail from Cricket Archive informing me that there was a problem with my card and that they could not take the payment from my account this month and I had to update my details. Which I did but everytime when I updated my card details it came up with a message that I need to check my card number and expiry date or contact my bank. I tried this a few times with no success. I then had to go into a branch to try and solve this problem.

After waiting about 10 minutes to see a consultant., the consultant was dumbstruck as she could not figure out why the payment was rejected everytime. She then phoned head office and only when she spoke to the second person she was informed that Capitec Bank only picked up today that Cricket Archive was on their list of restricted websites, of which no client has a list of.

This is not acceptable as Cricket Archive is NOT a gambling or a ****ographic site!!!!!

Shockingly the consultant suggested that I must go to another bank to see if they do not have Cricket Archive on their restricted website list and open an account with them to get access to this website.

I really think that Capitec Banks's restricted websites list is ridiculous and pathetic. They should investigate the websites on their list before they put restrictions on them.

I am further highly dissapointed in Capitec Bank as I had access to the Cricket Archive website using my Capitec card and worked from Cricket Archive for 5 months without any problems until now. Now my research is standing still and I would need to find another website which will not be as sufficient as what Cricket Archive was.

I am seriously considering to close my account with Capitec Bank and tell people about their bad service!!!

BUT THIS STILL DOES NOT SOLVE MY PROBLEM!!!! AND I AM WAITING TO HEAR FROM CAPITEC BANK REGARDING THIS PROBLEM IF NOT I AM CLOSING MY ACCOUNT!!!!