1 reviews | Active since Jul 2016

29 Jul 2016, 09:59

Questionable Client Protection

<p>Since when is it allowed to just let debit orders go off of a clients bank account without signed permission from the client??</p> <p> </p> <p>Also, what is the point of putting a stop on a debt order if Capitec just continues to allow the stopped debit order to keep going off the account?? </p> <p>Who is going to compensate me for the reverse charges?? </p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Jul 2016, 11:21
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,