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MR
Michelle R

1 reviews | Active since Apr 2017

07 Jan 2020, 07:49

Query on Missing Payment still not resolved

Good day

I am still waiting on feedback the reference number is ***8.

My conversation that I had with Capitec bank client services on the 02 Jan'20, I will have feedback on my missing payment within 2-3 days. I phoned on 06 Jan'20 and was told that the Team leader will contact me with regards to my missing payment no one phoned. I phoned this morning 07 Jan'19 again to Capitec client services and there is no feedback on there system with regards to my missing payment.

I received the following mail from RCS and Mercantile bank back with regards to my funds. Good Day, We herewith acknowledge receipt of your enquiry and would like to advise of the following. Please be advised as per Mercantile the funds are not in their suspense account and you will need to query the matter with Capitec Bank. If you need any further assistance please do not hesitate to contact our call centre on ********** or send us an email on ***********. Regards, RCS Credit Card team

I am still waiting for Capitec bank to let me know what happend to my money and when will I get a refund because the monies is supposed to bounce back in my account if an incorrect acc number was use.

I am awaiting on your urgent response please.

Regards Michelle

0
Replies (3)
MR
Michelle R's update08 Jan 2020, 10:16
Reviewer Update
Good day

Still not reply from Capitec Bank.. When I phoned the customer service there is no feedback. I want to know when will I get my monies refunded. They told me it will take 2-3 days to resolve the issue for the missing payment and Im still waiting.

Your service is very bad.

Please respond to this
Capitec Bank
Capitec Bank's reply08 Jan 2020, 12:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
  
 Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.
 
 Kind regards
 Capitec Bank

Best regards,

MR
Michelle R's update08 Jan 2020, 12:44
Reviewer Update
Why must I wait so long for an answer if the complain was logged with the complain department on the 02 Jan'19 and I was promised that the missing payment will be resolved within 2-3 days, now I must for 5 more days, this is really not fair which means I was given incorrect information.

I just need my funds deposited back in my account is this really to much to ask for.