Quality of ID

I did an online application on Tuesday. I was then informed by the online application that I qualify. A consultant called me Buswebuhle Vabaza and asked me to provide 3 months bank statements and so on to process the application. Yesterday I was told that the applications is in the process of been finalized. Today 3 days later, I'm told that because of the quality of my ID my application as been declined. I can get my ID certified at the police station. Why not tell me on day one that the quality was bad, so I could have made alternative arrangements and not re**** on what the consultant was telling me. My credit record is clear and the only reason I did the online application was because the bank that I bank with was offline.