****py Service

On Tuesday night I had an emergency so I bought R50 airtime via the global banking app. I never got the airtime and the money was deducted from my account. I then called in to find out what the delay could be then an agent told me I would get my airtime or my refund in 24 hours. I then waited, 24 hours later there was no airtime or refund then I called in again and spoke to Mathapelo from the Johannesburg call center who also told me it would have to be escalated for another 24 hours. I complained about the service I had been receiving from Capitec lately which has been a **** service. I told her the service has been a total bs* she hung up on me after she had taken all my details and told me she would escalate it. I called back and spoke to a supervisor who's name is Tshepo a very *********** individual as well. Tshepo told me he would have it sorted and I aslo told him I wanna close my account once it's done. Now today just after 6pm I called and I was assisted by Chantè from Cape Town who was very helpful. She told me Mathapelo and Tshepo only took down my details but never escalated my query. Chantè managed to escalate ny case and even gave me a ref number. She's was understanding and even apologized for the service I had been receiving even though it will take another 24 hours to have my query resolved. I am not a happy Capitec client amd with that said I will be moving to another bank. It's a cheap bank but so is the service I got from Mathapelo and so called team leader Tshepo