DV
Danielle V
1 reviews | Active since Sept 2020
20 Jan 2022, 10:04
****py service
Good day
I'm a capitec client for the past few years i'm very dissapointed with the service especially the forensics department i've been investing money into Jumia share online and then on the 19/11/2021 Jumia made a payment into my account which is the money i made up doing my daily tasks and Capitec witheld the R698.04 and i sent my affidavit and i have reference number ***1 and till this day they don't phone me and give feedback regarding this matter i sent emails which i'm not getting any response from them and i'm aware i'm not the only person that is affected by this.
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Replies (2)
Capitec Bank's replyOfficial
20 Jan 2022, 10:09Good day Danielle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply20 Jan 2022, 10:09
Official
Good day Danielle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's replyOfficial
01 Mar 2022, 10:20Hi Danielle
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply01 Mar 2022, 10:20
Official
Hi Danielle
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank