H
Hlonepho

1 reviews | Active since Jan 2022

08 Nov 2024, 17:07

****py service

Capitec has been taking me back and forth over an issue they're failing to resolve. You guys decided to put funds in my account on hold on the 23rd of September claiming that I'm a soccer agent who failed to provide a service to a player. I have nothing to do with soccer, let alone sports. I've sent emails that have never been responded to, I went as far as drafting an affidavit and went to a capitec branch to lodge an enquiry. You close the enquiry with a resolution or rather an assumption that the money in my account belongs to this soccer player I've never even met. Did anybody do any due diligence and made sense of the transactions in my account. Open that account.

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Nov 2024, 17:51
Official
Good day Hlonepho Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank