****py service

I'm so disappointed with the service that I got at capitec Bank so on the 26 of August 2023 a transaction of R600 went off on my account I called in the call centre and I spoke to one of the consultants and she told me that she would stop my card and log a query for me on the 29th of August I got an SMS from capitec stating that my money would be back in my account within 14 days but I was only refunded R3 and when I inquired further I was told that because it was an international transaction the money would be in my account within 21 days but to this very day my money has not been sent back or refunded so I called in to capitec again and I was appalled by the service I got the consultant I spoke to was extremely rude and he told me that the money he told me that the money might not be refunded he told me about a lot of costs one being card renewal another being an excess fee but when we both calculated all that money mentioned above totals R73 when I told him about that he told me that it is not his job to tell me weather I will get my money or not or how it will be used when it eventually gets in my account he failed to answer most of my questions so he transferred me to a ***** department and at that department I was told that they cannot help me unless if I am logging a new ***** they do not do follow-ups on old ***** so even now I don't have the answers as to when I will get my money or if I will get my money capitec bank has really outdone themselves today because not only did I receive ****py service but at the end of my 30 minute call I still don't have answers as to whether I will ever be refunded.