Putting phone down on customers

<p>I have been calling Capitec since Thursday 25 May regarding money that was taken out of my account when trying to buy airtime but Capitec was offline Capitec confirmed on Thursday the money had not been sent to cellc, the man said he will log this when I called on Thursday afternoon again someone else told R it had not been logged and he will log it, he did log it when I called on Friday to find out where my money is and why has it not been refunded he said they are looking into it, I called again today and spoke to a woman called Khanyisile Ndaba who said they were looking into it when I asked questions she could not answer me which caused me to become angry as this is now costing me so much money having to call all the time, and she put the phone down while I was still speaking so I called back to get her name and a lovely lady called Andile assisted me in giving me this rude person's name who hung up on me, I am uterley disgusted in Capitec who clearly refuses to return my money which they have happily removed from my account after THEIR SYSTEM WAS OFFLINE! I WANT MY MONEY BACK AND MY AIRTIME BACK FOR HAVING TO CONSTATLEY CONTACT CAPITEC TO REFUND MY MONEY THEY TOOK! I Will be logging a complaint with the banking ombudsman and carte blanche should I have no feedback and my money in MY ACCOUNT by Monday 29 May!!! Absolutely shocked after being with Capitec for +-6 years!!! GIVE MY MONEY AND AITIME BACK! I also want to know what steps are going to be take. Against this lady who clearly doesn't care about Capitec customers???!</p>