Puts my acc on hold without me knowing

So i transfer money into this capitec acc needed to use my card and humiliate myself at a petrol station because the funds show avail. But without me knowing you guys put a hold on my acc. I came into the centurion branch and this lady the informs me of this where by nobody corresponded with me at all so now that i want my money i get told i cant get it so indirectly you then *****ing my money. And funny enough nobody tried to contact me in regards to this. This is such a useless bank.