Putrid service delivery

I sent a email to Capitec on the 2/10/2025 and to date no response received, no call from the manager, no care in the world.

below was the email i sent: what putrid service delivery from Capitec , i would not recommend anyone to use them,

Good day

I am sending this email to advise that I am unhappy about the service I have received from Capitec.

I have app**** for a credit card increase and a loan of which the loan has been approved and funds have been transferred however my credit application has been approved but put on hold as the mandate for the debi check has not been processed.

Initially when I was contacted by the call centre, both applications was approved and submitted successfully, the mandate for the credit card increase was approved however not submitted successfully through to Capitec.

Tuesday the individual who assisted me (Ntombikayise-JHB branch) who advised me she was the manager on the floor told me to then go to the branch as they were not experiencing the same issue and have a consultant assist me by the name of Neo, I then went to the branch of which Neo did not assist me and sent me to another consultant. The consultant that assisted me reapp**** for my credit card increase however the mandate did not come through even though she also advised that it will come through later on that day, she also was in to much of a hurry to assist another client and not willing to wait for my mandate to successfully come through (Capitec horizon branch).

Yesterday I contact the call centre yet again with no turn around time, no positive response as to what is happening, I also spoke to Solly from the JHB branch and he advised that this issue has been going on since last week which I feel is not my problem, my credit score is decreasing with all the new applications that is being submitted on my name, no one has called me back to give me feedback , I had to make time and call Capitec out of my own to follow up as to what is happening with the funds that should be sent over to my credit card.

Today no one has called me back as I’m sure Capitec yet again is waiting for me to follow up.

The service I have been receiving is putrid, the managers do not care about their clients yet cant provide a turnaround time as to when this issue will be resolved.

I will be logging a complaint with hello peter as well.

This is the first bank I have ever been to that has providing such terrible service with no compassion for clients yet alone cant provide turn around times for their systems that is not working correctly.